Frequently Asked Question
Orders
Changes cannot be made once the order is confirmed. For other inquiries, please submit your order number, full name and phone number toΒ ordercanada@purapharm.com.
Once you have successfully placed your order, you will receive an email confirmation from us.Β You may also login to your account to view your recent orders from order history.
Please contact us within 12 hours of order placement and provide us your order number, full name and phone number in your email.
Please contact us through email at ordercanada@purapharm.com
Shipping Details
We are sorry that our store can only offer shipping to addresses within Canada.Β In case you would like your order to be shipped to countries/regions outside Canada, please contact us at infocanada@purapharm.com.
We usually ship within 2-3 business days after order placement. For order details, please inquire through your account or contact us.
Order CAD300 or more to enjoy free delivery within Canada. Or CAD20 shipping fee for orders below CAD300.
Please allow extra time for us to process orders during public holidays and peak hours. Thank you for your patience.Β
Yes, pre-order of out-of-stock items or bulk purchases are welcomed.Β Please feel free to place your pre-order or contact us at ordercanada@purapharm.com
Payment
We accept PayPal (VISA, Master Card, AE), VISA, Master Card, AE, UnionPay, Bank Deposit (e-transfer) or Wire.
Return Policy
We're committed to your 100% satisfaction. To ensure you get the best product, every batch of product is inspected multiple times before it's delivered to you! Even if we do our best to ensure your product arrives in perfect condition, it is impossible to completely avoid the unexpected. If you find any problem with your product or order, please take a photo of the issue and contact us immediately. We'll follow up with a PuraPharm specialist to assist you promptly with solutions to guarantee satisfaction.
Still can't find the answer you're looking for? Please contact us directly at any time.